Return Policy

If you change your mind, you can return unwanted items to us within 14 days. The return period starts from the day you receive all items in your order. All returns are subject to the conditions below.

Please take extra care when trying on your new purchases, as returned items must meet the following conditions to qualify for refund:

• Items must be unworn and unwashed.
• Items must not be marked with make-up, fake tan or body lotions etc.
• Items must have all tags attached.
• Shoes have been tried on indoors and show no sign of wear.

If there is any fault with your item, please notify us within 1 working day of receiving the item so we can investigate this.

If you fail to notify us regarding a faulty product within 24 hours of receiving the item, You will not be eligible for a refund.

Fill out the return form

Make sure you fill out the return form we sent with your order, as it contains important information for us to process the return. You can download a copy of the return form if required. Your return will be delayed if the return form is not filled in.

Create and print a return shipping label

You can create a KatchMe Return shipping label using the link below. If you use our Returns labels, please be aware they are charged £2.50 per label but we got you girl as this is fully tracked can be cheaper than using Royal Mail yourself, the charge will be deducted from your refund. Please be aware that returns labels cannot be provided for International customers. You may instead choose to return via other courier of your choice at your cost.

Create KatchMe Return Shipping Label online.

Pack and Post

Securely pack the items and place the return form inside the parcel. Stick the shipping label on the parcel and drop it off at any post office.

Fill out the return form

Make sure you fill out the return form we sent with your order, as it contains important information for us to process the return. You can download a copy of the return form if required. Your return will be delayed if the return form is not filled in.

Pack and Post

Securely pack the items and place the return form inside the parcel. Post the parcel with any courier of your choice.We are sorry that we cannot provide return shipping label for international orders.

Our return address is:
KATCHME.COM
Westdale House,
Harthill Street,
Manchester,
M8 8AG.

We will now take it from here. Once we receive your return, it can take up to 10 working days for us to process your refund.

If your return is approved, your refund will be minus the original delivery charge and return label fees.

If your return is rejected, we will contact you by email to resolve the issue.